policies... The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using this site you agree to these terms of use. If you do not agree to these terms, you may not use this site. hotsaucebrown.com reserves the right, at any time, to modify, alter, or update these terms without prior notification, and you agree to be bound by such modifications, alterations and updates. This site and all contents copyright © 2004 hotsaucebrown.com. All rights reserved. Use of information or images contained on this site is strictly prohibited and may violate applicable copyright laws, trademark laws, privacy laws, other laws and regulations.

contact information... hotsaucebrown.com is located in New York, phone: 212.243.8460. Please call us during our business hours (Monday thru Friday 9:00am - 6:00pm EST) or email us at info@hotsaucebrown.com

order fulfillment... hotsaucebrown.com ships in-stock items within 7-10 business days unless otherwise noted. We do not charge your credit card until your order is ready to be shipped. If you have any questions about your order, please don't hesitate to contact us at 212.243.8460 or email us at customerservice@hotsaucebrown.com

shipping... Standard delivery orders will be shipped via FEDEX Ground or FEDEX Air. You will receive an email with the FEDEX tracking number and expected date of delivery. The chart below shows our delivery rates within the United States (we do not ship to PO boxes). For delivery outside the United States, the following charges will be added to the US rates: Canada - an additional $15 per order; Mexico - an additional $35 per order; outside North America - an additional $50 per order. International recipients are responsible for any applicable customs duties or taxes in that country, which are collected by the carrier upon delivery. For any special shipping requirements, please contact us at customerservice@hotsaucebrown.com

$ amount of order U.S. shipping cost
$0 - 25.00 $5.00
$25.01 - 50.00 $7.00
$50.01 - 75.00 $9.00
$75.01 - 100.00 $11.00
$100.01 - 150.00 $13.00
$150.01 - 200.00 $15.00
$200.01+ $17.00

return/exchange policy... Items are returnable within 14 days, returned in original packaging and in original condition for store credit only. No cash refunds available. Customer is responsible for return shipping.

privacy policy... hotsaucebrown.com is committed to protecting your privacy when you visit our Web site, or shop at our online store. hotsaucebrown.com does not collect personal information about individuals, such as their names, mailing or e-mail addresses, unless the individual knowingly provides it and the individual has agreed to the terms under which hotsaucebrown.com will use said information.

hotsaucebrown.com will not sell, trade or rent your personal information to others. We may compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, but these statistics will not include any personally identifying information.

hotsaucebrown.com may release account information when we have a good faith belief that such release is reasonably necessary to comply with the law, enforce the terms of any of our user agreements, or protect the rights, property and safety of hotsaucebrown.com, the users of it's site, or others.